Feedback & Criticism is awesome, but often hard to swallow. Yesterday, i had an interesting altercation which resulted in providing great insights.
It started as always with “you are wrong“, “No, you are wrong“. The switch happened when I admitted that I didn’t understand their point of view – “You know… I think I don’t understand, can you show me how you would do it better“. Slowly emotions dropped and we had a more logical discussion.
There are quite a few great feedback structures, but I think the key is to keep emotions out – well everything other than compassion perhaps.